![]() Otherwise, the number is assumed to be in the merchant’s country code. If an address is provided for the customer and the country code field is populated, all phone numbers that are not specified in international format are assumed to be from that country. If the phone number is entered in international format (prefixed with + and the country dialing code), then the number will be used as-is. The country code of a customer’s phone number is determined by certain parameters. Otherwise, automatic geolocation is used. Or, if the current locale in the general options is not set to Rest of world, the equivalent country code is used. If a shop is selected, and the shop’s address specifies a country, that country code is used. The merchant’s country code is determined by certain parameters. Customer search extracts the extension based on a number of common global extension indicators such as extension, ext:, xtn., #, x, etc. To look up a UK customer by phone number from the US, any of the following will work:Ī valid dialable local or international phone number can be further filtered by specifying an extension following the number itself. The international dialing prefix is optional (011 for North America). The area code of the number must be valid for the destination country. If the merchant and the customer are located in different countries, then the search term must be prefixed with the + symbol, followed by the dialing code of the customer’s country (+44 for UK) in order for the customer to be correctly matched. Local dialing only requires a valid area code and a subscriber number of valid length.įor example, from Canada, the number could be entered in any of these ways: Canada and USA both use +1), then you can search for the customer by entering their phone number as it would be dialed locally. If the merchant and the customer are located in the same country or in different countries with the same country dialing code (e.g. Separators in the customer fields and in the search term are ignored. This type of search is triggered when the search term only contains digits, separators (spaces, hyphens, parentheses, underscores), and optionally an extension. Phone numbers are interpreted using one of two strategies: dialable numbers or last-N digits. Searching by phone number(s)Ĭustomer search includes all the Phones fields from customer accounts: Home, Work, Mobile, Pager, and Fax. The search function’s terms are not case-sensitive. ![]() Advanced search : additional search fields. ![]()
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